The left hand doesn't know what the right hand is doing
Aakash and I have been working on a much anticipated trip back to the States. It has been an amusing experience - traveling with a little baby definitely adds some interesting logistics to the planning. Our first order of business was to reserve a bassinet on the flights. While we've got a seat booked for Bebu, she doesn't take too kindly to her car seat and likely wouldn't be doing much sleeping in it.
After booking the tickets, we called up Northwest to request to have a bassinet reserved. The representative took little Bebu's vitals (height, weight, age) and told us to call back in 24 hours to check on the request. When Aakash called back the next day, he was told that we could have a bassinet on the leg between Amsterdam and Detroit, but on the KLM leg, no bassinets were available. No bassinet? Eek! Must be a lot of babies flying. We were told the only way we'd get a bassinet was if someone already requesting one were to cancel. Guess we'll really get to test Laykha's tolerance for the car seat.
A couple of days later, we decided we'd call KLM and check with them on the bassinet. You know what they say about the squeaky wheel. I called up a local agent and was told I would need to call the airport - that these requests can only be handled at the airport. So I called up a KLM representative at the airport. He did some checking, and said yes, we do have a bassinet reserved on the KLM flights. Go figure.
Skeptics that we sometimes are, Aakash made another call to KLM the next day. Turns out we didn't have a bassinet reserved - they couldn't process our request because they didn't have all of Laykha's vitals. Hmmmm. As they say here in India, Aakash "did the needful" and gave them Laykha's stats, so the request could be put through. As it stands now, we have a bassinet reserved on all flights. Think I'll believe it when I see it.